This is a monthly column by CAA Board Member Dan Alvarez, addressing technology issues in the banking world, for non-tech professionals. 

#5 How to Whitelist an Email Address

     (March 2024)                                      


We’ve heard that some of our members in Germany aren’t getting emails from the address we send the official CAA newsletters from ( One helpful measure each of us can take in any such situation is to whitelist the email address.


The process to whitelist an email address varies slightly depending on your email service provider. Below are general steps for some of the most common email platforms:

To our German friends utilizing,,,, These email providers contain an extra layer of spam protection that might filter out our CAA emails.

  • Login to your account.
  • Click on Settings in the top menu bar.
  • Under Security and Spam Protection (top, right-side column), click the option Edit Desired/Unwanted Recipients (Whitelist/Blacklist).
  • Under Desired recipient (whitelist), click the ADD button and enter the address.



  • Open Gmail and click on the gear icon to access the settings.
  • Go to "Filters and Blocked Addresses" and click on "Create a new filter".
  • In the "From" section, enter our email address:
  • Click "Create filter" with this search.
  • Check "Never send it to Spam".
  • Click "Create filter".

  • Open Outlook and go to Settings > View all Outlook settings.
  • Select "Mail" > "Junk email".
  • Under "Safe senders and domains", enter our email address:
  • Click "Add" and then "Save".

Yahoo Mail

  • Click the gear icon > More Settings.
  • Go to "Filters" and click "Add new filters".
  • Name your filter and in the "From" field, enter our email address:
  • Select "Inbox" as the folder to move the emails to.
  • Click "Save".

Apple Mail

  • Open Mail and go to Mail > Preferences from the menu.
  • Click on the "Rules" tab.
  • Click "Add Rule" and name your rule.
  • Set the condition to "From" and enter our email address:
  • Under "Perform the following actions", select "Move Message" to the mailbox "Inbox".
  • Click "Ok".


For other email service providers, the steps might be different, but the general process involves creating a rule or filter to ensure emails from specific addresses are not marked as spam or junk. If you don’t see your provider here, check their customer service portal/help website as they might have documented their specific steps there.


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About Dan Alvarez


Dan Alvarez began at JPMorgan Chase in June 2016 as a summer technology analyst/ infrastructure engineer, and left in April 2022 as a Senior Software Engineer in Global Technology Infrastructure - Product Strategy and Site Reliability Engineering (SRE). Since May 2022, he has worked for Amazon Web Services as an Enterprise Solutions Architect.

     He is also an avid guest lecturer for the City University of New York and has given lectures on artificial intelligence, cloud computing and career progression. Dan also works closely with Amazon's Skills to Jobs team and the NY Tech Alliance with the goal of creating the most diverse, equitable and accessible tech ecosystem in the world.

     A graduate of Brooklyn College, he is listed as an Alumni Champion of the school and was named one of Brooklyn College's 30 Under 30. He lives in Bensonhurst, Brooklyn.